Help centre
Help centre
About the service
How does the carVertical service work?
What is a VIN?
How long will it take me to receive my carVertical report?
What information may appear in the carVertical report?
What makes a carVertical report different from other similar services?
Can I use a carVertical report as legal evidence in court?
Where does the data come from?
I have a specific question about your services. Whom should I talk to?
How long will the report be available on my account?
What happens when I buy more than 1 report?
How long do I have before my report credits expire?
What format are your reports available in?
Does my carVertical report have information about all road accidents and other important events?
Do you own or create the data in carVertical reports?
Are carVertical reports created by your employees? How does the information make its way into my report?
Can you remove data from my carVertical report?
Does the carVertical report provide definitive proof about the quality of a vehicle?
Why is the mileage in my carVertical report different from what I see on the vehicle's odometer?
My carVertical report has a damage record valued in a foreign currency. Why?
My carVertical report has a damage record whose value seems to be a lot larger (or smaller), considering the actual damage. Why is that?