carVertical
  • Blog
  • Help

Help centre

Help centre

My carVertical report shows a damage record with a value that seems too high or too low. Why is that?

Repair estimates can vary based on different factors, and the reported amount may not always match what was actually paid. Here’s why.

Why may damage values differ?

damage records found in carVertical report

1. Repair costs reflect official auto repair center pricing

Damage valuations typically estimate what it would cost to repair the vehicle at an authorized service center. These centers typically use more expensive parts and charge more for work.

2. Repair costs are based on market prices in the country where the damage was recorded

If the vehicle was damaged in a different country, the estimated repair costs reflect local market rates in that location (which can be higher or lower, depending on your location).

Still have questions? If you need more help understanding damage valuations, feel free to reach out to our support team – we’ll be happy to assist you!

Support team member: team-member-1Support team member: team-member-2Support team member: team-member-3Support team member: team-member-4Support team member: team-member-5

Got questions? We’re here to help 24/7

Get the answers you need – whenever you need them. Drop us a message and we’ll get back to you.

97%

satisfaction rate

24/7

always available

12-24h

avg. response time

Blog

Read our latest news and detailed analysis

Company News

22/05/2025

License plate car history checks now available in your carVertical user area

Karolis Bareckas

Karolis Bareckas

Company News

17/04/2025

One page, all the facts: a new way to use carVertical reports

Karolis Bareckas

Karolis Bareckas

Research

17/04/2025

Odometer fraud across different price brackets: low-cost vehicles are found to be the riskiest

Karolis Bareckas

Karolis Bareckas

All posts

Join our newsletter

We'll keep you updated with exciting news, useful content and promotions.

You may opt out any time. For more details, review our Privacy Policy.

Download our app

Buying or selling a used car? Try our app!
  • Play Store
  • App Store

Reports

  • Sample report
  • Sample report
  • Pricing
  • Pricing
  • B2B pricing
  • B2B pricing
  • Why choose us?
  • Why choose us?
  • Features
  • Features
  • VIN Decoder UK
  • VIN Decoder UK
  • Motorcycle VIN lookup
  • Motorcycle VIN lookup

For business

  • Dealerships
  • Dealerships
  • Insurance companies
  • Insurance companies
  • Leasing companies
  • Leasing companies
  • API integration
  • API integration
  • Affiliate program
  • Affiliate program
  • Influencers program
  • Influencers program

Resources

  • Blog
  • Blog
  • Help
  • Help
  • Used car market transparency index
  • Used car market transparency index
  • Student discount
  • Student discount

Mobile Apps

  • VIN decoder for Android
  • VIN decoder for Android
  • VIN decoder for iOS
  • VIN decoder for iOS

Company

  • About us
  • About us
  • Contacts
  • Contacts
  • Press area
  • Press area

VIN Decoders by Make

  • Audi VIN Decoder UK
  • Audi VIN Decoder UK
  • Ford VIN Decoder UK
  • Ford VIN Decoder UK
  • Kawasaki VIN Decoder UK
  • Kawasaki VIN Decoder UK
  • Land Rover VIN decoder UK
  • Land Rover VIN decoder UK
  • Mercedes-Benz VIN decoder UK
  • Mercedes-Benz VIN decoder UK
  • Mini VIN decoder UK
  • Mini VIN decoder UK
  • Porsche VIN decoder UK
  • Porsche VIN decoder UK
  • Tesla VIN decoder UK
  • Tesla VIN decoder UK
  • Toyota VIN Decoder UK
  • Toyota VIN Decoder UK
  • Volvo VIN decoder UK
  • Volvo VIN decoder UK
  • Volkswagen VIN decoder UK
  • Volkswagen VIN decoder UK
  • Yamaha VIN Decoder UK
  • Yamaha VIN Decoder UK

VIN Decoders by Make

  • Audi VIN Decoder UK
  • Ford VIN Decoder UK
  • Kawasaki VIN Decoder UK
  • Land Rover VIN decoder UK
  • Mercedes-Benz VIN decoder UK
  • Mini VIN decoder UK
  • Porsche VIN decoder UK
  • Tesla VIN decoder UK
  • Toyota VIN Decoder UK
  • Volvo VIN decoder UK
  • Volkswagen VIN decoder UK
  • Yamaha VIN Decoder UK

Download our app

Buying or selling a used car? Try our app!
  • Play Store
  • App Store
  • Privacy
  • Terms & Conditions
  • Security
  • Remove Your Data
  • Refund Policy

© 2025 carVertical. All rights reserved.

It’s your choice

This website uses various cookies. Your choices will be remembered during future visits. By clicking “Accept all”, you are agreeing with the use of cookies (including for analytical, functional, and marketing purposes).

By clicking you will be able to choose which cookies are used. If you would like to see more information, please visit our Cookie Policy section.

undefinedundefined
us flag

English
Español