Help centre
Select a topic so we can connect you with the right articles and support teams
About the service
How does the carVertical service work?
What is a VIN?
How long will it take me to receive my carVertical report?
Billing
What payment methods do you accept?
Can I get an invoice for my payment?
When will I receive my invoice?
Account & troubleshooting
How do I get a carVertical report?
I've bought a carVertical report package. How can I use my report credits?
I get the message that the VIN is incorrect. What should I do?
For business clients
What are carVertical report bundles?
How does a monthly subscription work?
Can I pay via bank transfer? Can I use a proforma invoice?
For business insurance clients
What information may appear in the carVertical report?
Are there any special solutions for insurance companies?
How much does it cost? Where can I find more information about custom solutions?
For business leasing clients
What information may appear in the carVertical report?
Are there any special solutions for leasing companies?
How much does it cost? Where can I find more information about custom solutions?
Blog
Read our latest news and detailed analysis
Customer support is always here to help you
Our support team is happy to assist you whenever you have a question. Drop us a message and we will get back to you.
97%
satisfaction rate
12-24h
avg. response time
24/7
always available