Help centre

Your carVertical report credits are valid for 6 months from the date of purchase. If you have unused credits, simply log in to your carVertical account and use them to purchase reports before they expire.

How to check your credit expiration date

1. Log in to your carVertical account

2. Make sure you are in the correct locale, as credits are tied to specific locales

3. Click on My account at the top of the page

4. Navigate to Transactions → Credits to view your available credits and their expiration date

Important: There is no option to extend the validity of report credits beyond the 6-month period so make sure to use your remaining credits before they expire.

What about automatically-refunded credits?

If you used a credit to generate a report that contains no historical data – we’ll automatically refund the credit to your account. Automatically refunded credits will remain active in your account for 6 months from the date they were purchased.

Still have questions? If you need more help, feel free to reach out to our support team – we’ll be happy to assist you!