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Usually, report credits are added to your carVertical account within minutes after the payment is received. Our system operates 24/7, and credits are generated automatically as soon as the transaction is processed.

However, bank transfer payments can take 1–2 working days to process, depending on your bank’s policies. This means there may be a delay before your credits become available.

Need your credits faster?

If you want instant access to your carVertical credits, consider using a credit or debit card for payment. These transactions are processed immediately, allowing you to generate your vehicle history reports without waiting.

If you still don’t see your credits after 2 working days, contact our support team with your payment details, and we’ll be happy to assist you.